Online Technicians Jobs in canada with big company

By | April 25, 2020

Online Technicians Jobs in canada

Description:

We required a well experience Technician A big company from canada (French/English) Computer Help Desk Technician- Work At Home, Montreal, Quebec

$600 per month

Online Technicians Jobs in canada

Salary

  • Base hourly Rate (English): $18 . 80
  • Base hourly Rate (Bilingu al): $19 . 80
  • Hourly incentive for hours worked after 5pm and weekend shifts: $0.50
  • Monthly Bonus plan: Up to $600/month

DUTIES AND RESPONSIBILITIES :

  1. Provide technical assistance and education to customers via telephone, remote access applications on computer and peripheral related issues (i.e. basic anti-virus/spyware/grayware protection, basic application operation, wireless applications and data backup .
  2. Troubleshoot via phone, software and operating system problems/failures to identify hardware/software related failures. Formulate and communicate resolutions for computer issues. This includes peripheral equipment such as, but not limited to, monitors, keyboards, and printers/all in-one multifunction
  3. Identify customer’s behavior that puts their system at risk. Make suitable recommendations to prevent vulnerabilities and repeat customer contact

QUALIFICATIONS :

  • Bilingual preferred (English & French)
  • Minimum 1 year of customer service experience and/or call center experience
  • Excellent customer service skills and strong communication skills
  • A working knowledge of PC hardware/software troubleshooting
  • Ability to analyze and solve problems pertaining to hardware and software on home and small office computer systems
  • Ability to handle multiple responsibilities concurrently in a fast paced environment
  • Must have a working knowledge of Windows 10
  • Positivism, dynamism, team spirit

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