Online Technicians Jobs in canada
Description:
We required a well experience Technician A big company from canada (French/English) Computer Help Desk Technician- Work At Home, Montreal, Quebec
$600 per month
Online Technicians Jobs in canada
Salary
- Base hourly Rate (English): $18 . 80
- Base hourly Rate (Bilingu al): $19 . 80
- Hourly incentive for hours worked after 5pm and weekend shifts: $0.50
- Monthly Bonus plan: Up to $600/month
DUTIES AND RESPONSIBILITIES :
- Provide technical assistance and education to customers via telephone, remote access applications on computer and peripheral related issues (i.e. basic anti-virus/spyware/grayware protection, basic application operation, wireless applications and data backup .
- Troubleshoot via phone, software and operating system problems/failures to identify hardware/software related failures. Formulate and communicate resolutions for computer issues. This includes peripheral equipment such as, but not limited to, monitors, keyboards, and printers/all in-one multifunction
- Identify customer’s behavior that puts their system at risk. Make suitable recommendations to prevent vulnerabilities and repeat customer contact
QUALIFICATIONS :
- Bilingual preferred (English & French)
- Minimum 1 year of customer service experience and/or call center experience
- Excellent customer service skills and strong communication skills
- A working knowledge of PC hardware/software troubleshooting
- Ability to analyze and solve problems pertaining to hardware and software on home and small office computer systems
- Ability to handle multiple responsibilities concurrently in a fast paced environment
- Must have a working knowledge of Windows 10
- Positivism, dynamism, team spirit
