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Information technology jobs us 2024
Benefit and Responsibilities for Information technology jobs us 2024
- Resolves and closes tickets/work orders supporting end-user desktops and peripherals
- Responds to customer support issues escalated from the Helpdesk
- Contributes to desktop projects (global installs/upgrades) as a project team member
- Remotely diagnoses and resolves requests utilizing remote tools
- Troubleshoots and collaborates with other departments to assist with infrastructure related issues
- Documents customer interactions in incident management system including asset management
- Recovers data from hard disk drives and/or perform data migration
- Supports remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops
- Installs and configures local and network based printers
- Performs preventative maintenance
- Works various shifts, holidays, on-call and travel as required
- Follows management guidance, adhering to IT policy and procedure
- Demonstrates increasing levels of leadership and initiative, identifies areas for technical and process improvement, and is effective at balancing multiple concurrent efforts
- Performs other duties as requested
- Travels, as required
Last Date:
20 June 2024
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