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Information technology jobs in united states 2025
Benefit and Responsibilities for Information technology jobs in united states 2025
- Resolve basic issues remotely by phone and email support that have been reported by the customer. Upon completing additional training, you will move to resolve more complex issues.
- Provide comprehensive Phone and Email Support for the efficient resolution of incidents & requests for end-users.
- Upon completing additional training, assist in various scopes of the Service Desk as needed by the business. Resolve more complex hardware & software problems utilizing this additional training & expertise.
- Appropriately document all required information into the ticketing system & the knowledgebase. Efficiently & accurately identify the customer’s specific information.
- Resolve issues as appropriate on the first point of contact or within the appropriate timeline.
- Meet required productivity expectations, including Service Center metrics.
Last Date:
29 December 2024
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