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Computer jobs in united states 2025
Benefit and Responsibilities for Computer jobs in united states 2025
- Provides internal system support to all enterprise customers as well as external support to agent and policyholder customers.
- Triage and troubleshoot client computing devices and peripherals for enterprise customers. Peripherals include, but not limited to mobile devices, tablets, printers, cameras, projectors, and similar devices on Windows 10 / 11.
- Assists with and resolves call incidents, primarily through the incoming ACD/phone system queue via phone support.
- Ability to manage multiple priorities and meet established service level agreements and deadlines in a high production environment.
- Identifies, evaluates, and communicates the impact of change on information systems, procedures, and workflows.
- Develops support documentation and user references (i.e. faxing, operating system, and Microsoft Office applications), as necessary, for client computing
- Maintains an up-to-date technical and practical knowledge and understanding of hardware and software analysis and troubleshooting.
Last Date:
20 January 2025
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