Saraco company latest jobs Today in Saudi Arabia 2020

Saraco company latest jobs

Job Description:

Soft Services Supervisor – Subject to Contract Award

Make a difference every day

The Job Opportunity

To develop, coordinate and manage the delivery of cleaning services (including service provider subcontractor performance) in line with the contract deliverables and delivery schedules. This includes the achievement of contractual and internal targets for quality, safety, operations, service reliability and achievement of customer service standards.

Saraco company latest jobs

Key accountabilities

Ensure the delivery of essential site services demonstrating excellent service at all times.
Monitor third party service provider staff levels as per Serco’s contractual requirements.
Ensure that all areas are adequately services to assure compliance with applicable Service Level Agreements (SLAs).
Conduct self and joint audits with Service provider representatives, to an agreed timetable and take appropriate action wherever a shortfall in standards is identified.
Assist in delivering a service which adheres international best practice (e.g. USGB LEED, JCI Accreditation, etc.) and environmental regulations.
Ensure specialist sub-contractors are compliant with Serco’s Code of Conduct, and are providing efficient service in line with SLAs.
Ensure that all subcontractors comply with relevant policies and procedures.
Ensure all record keeping and documentation is completed in a systematic and timely manner.
Ensure that all staff complete their tasks to the standards determined in work schedules and to escalate any on-going issues to the Soft Services Manager where necessary.
Conduct regular Health & Safety inspections and take corrective action where issues have been raised.
Ensure that Health & Safety standards are maintained in the department and ensure effective implementation of Health & Safety Policies and Procedures.
Conduct risk assessments as required in line with company procedure with the support of line manager where necessary.
Develop safe work instructions where necessary.
In the absence of the line manager, must communicate with the client as maybe required.
Undertake any other duties as may be agreed between the line manager and the service providers.
Ensure that all staff has access to the appropriate resources and equipment to carry out their role.

What we are looking for in our candidates:

Knowledge of Cleaning Methods & working practices, Waste Disposal regulations and familiar with cleaning machines.
Knowledge of auditing systems.
Knowledge of CAFM system.
Excellent communication, customer service, leadership and organisational skills.
Clear communication in English, both verbal and written.
Computer literacy – Knowledge and use of MS Office Systems, particularly Excel.
Superior customer service skills.
Strong interpersonal skills.
Issue resolution abilities.
Decision making abilities.
Excellent understanding of cleaning processes and monitoring of these processes
Adaptable to change.
Continuous improvement mentality.
Ability to work in a team as well as independently.
Good problem solving skills.

Specific requirements

3 years minimum experience in a similar role.
5 years minimum experience within a soft services department in a facilities management environment.
High School Diploma.
Preferably with BICSc (British Institute of Cleaning Science) or equivalent.

Working with Serco

At Serco, not only is the nature of the work we do important, everyone has important role to play.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

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Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.